Shipping Policy

SHIPPING POLICY

PROCESSING TIME

OlivMae's products are produced especially for you when you place an order, so it takes us a bit longer to process and deliver them. Our print shop partners create gift items as ordered, leaving less of a footprint on Mother Earth.  

SHIPPING 

We typically ship all orders within 2-6 business days. 

Tracking numbers will be provided once items have shipped. Please allow up to 48 hours for tracking information to be available.  While we do our very best to ensure timely delivery of all orders, please note that delivery dates provided are estimates from the shipping couriers. 

The expected arrival date is linked to order estimates of when the package should arrive, not a guaranteed arrival date.

We are not responsible for delayed shipments that may arise from peak seasons, weather, and unforeseen circumstances.

I DIDN'T RECEIVE MY ORDER

Please email us at support@OlivMae.com, quoting your order number from the confirmation email/SMS message. We'll help track down your order. Alternatively, you can also Live Chat by clicking on the Bubble at the bottom right-hand corner of our site.

INTERNATIONAL ORDERS

International buyers are responsible for import or customs charges that may be applied to their purchase.